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Article 1 / Application of the General Conditions of Sale
These General Conditions of Sale apply to sales concluded between, on the one hand, any adult individual residing in the European Union (euro zone) making a purchase through the online sales site www.skidress.com.
As a result, they apply automatically to all orders placed on the website www.skidress.com.
The site www.skidress.com is published and operated by SARL 19cent48, declared to the RCS of Lyon under the number 798 329 561 whose head office is located at 15 Quai Tilsitt 69002 Lyon – France, whose telephone number is + 33 (0)220.127.116.11.60 and whose intra-community VAT number is FR10 798 329 561.
Article 2 / Products
The product offers offered on the www.skidress.com website are governed by these conditions of sale; they are valid as long as they remain online until their availability is exhausted.
Skidress undertakes to provide indicative information, texts and photographs associated with the products, as compliant as possible. However, sometimes there may be minor differences with the final product.
If the item received does not correspond to the product ordered by the customer (model, size, color or reference), the latter has a period of 14 days upon receipt of the package to request a return from customer service through its customer account.
Article 3 / Order
Any order placed on the www.skidress.com site implies express acceptance of these General Conditions of Sale and acceptance of the prices and products available for sale.
The customer who wishes to place an order must follow the following procedure:
1 – Choice of product: You must select the product you wish to order.
2 – Checking the contents of your selection: You check the contents of your basket while keeping the possibility of deleting the products you have selected.
3 – Identification: You must complete the identification form made available to you and indicate the information requested (mandatory information: title, surname, first name, address, e-mail, password, telephone number for delivery).
4 – Verification of your order: You check the content of your order, the total price, the delivery and billing addresses while keeping the possibility of deleting a product or modifying the billing and delivery address + you choose your mode of payment + you must confirm your acceptance of these general conditions of sale by ticking the corresponding box. Validation of the order is only possible after checking this box.
5 – Return to the Crédit Mutuel site for secure payment (SSL) or to the Paypal site: You must provide the bank details required for payment. Your account will be debited within 5 days of your order.
6 – Acknowledgment of receipt of the order: You will receive an email summarizing the content of your order, namely:
– Your order number.
– The bank transaction number.
– The list of products ordered.
– The terms of delivery.
We advise you to keep and print this document, official proof of your order. Your order is then recorded and processed by our sales administration, which checks the availability of the product(s) ordered. Any order placed implies acceptance of the prices and descriptions of the products available for sale. www.skidress.com undertakes to honor orders received on its website only within the limits of available stocks.
In the event of unavailability of the products ordered, our customer service will contact you by telephone or by e-mail as soon as possible, in order to agree with you on the outcome to be given to your order: sending of the product(s) available within a new approximate delivery time or cancellation and refund of the order.
In the event of a reduction or cancellation of an order (by unavailability of the product(s)), the amount of your bank transaction (carried out via the secure site of our partner Crédit Mutuel or via Paypal ) will be modified or canceled accordingly to correspond to the items finally ordered.
Article 4 / Price – Terms of payment and security
The prices charged are those in force on the day of the order. All our prices are indicated in euros, including VAT (TTC). The delivery costs will be mentioned in the “basket” during the validation of the order.
www.skidress.com reserves the right to modify its prices at any time but the products are invoiced on the basis of the prices in force at the time of the validation of the order by the customer.
The delivery costs are mentioned with the summary of each order.
Payments are made by credit card and the site www.skidress.com is credited in euros. The invoice is published by the site www.skidress.com and can be downloaded in PDF version directly from the customer account.
By credit card (Visa, CB, Mastercard, American Express): Payment is made on the Crédit Mutuel website. This implies that no banking information concerning you passes through the site www.skidress.com.
Payment by credit card is therefore perfectly secure (SSL). Your order will thus be recorded and validated as soon as the payment is accepted by the banking service.
By Paypal: Paypal is a secure online payment system. If you open a Paypal account, you will then only have to fund your Paypal account with a credit card via a secure connection, then send a transfer order by simple e-mail during a purchase in line.
By choosing payment via Paypal, you will be automatically directed to your Paypal account. Once the Paypal payment has been validated, you can complete your order on the Website. Your Paypal account will be debited immediately after the final validation of the order.
The advantage of this solution is that the bank details of one party are never communicated to the other party during a transaction.
The security of your payments is our priority. Also, all transactions made on www.skidress.com are done in a secure way.
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol used by all the major e-commerce players today and are never transmitted unencrypted over the network. Payment is made directly to the bank. www.skidress.com has no access to these contact details. Your data does not pass through the www.skidress.com site and therefore only the bank has access to this information.
Title retention clause
The products remain the property of www.skidress.com until full payment has been received. However, from the time of delivery, the risks related to the delivered goods are transferred to the customer.
Default of payment
www.skidress.com reserves the right to refuse to make a delivery or to honor an order from a consumer with whom a payment dispute is in progress.
In order to ensure the security of transactions and to meet the concern of the greatest number of people to prevent fraud in distance selling, Skidress carries out checks on orders that have been validated on its online sales site www.skidress. com. These controls aim to protect the Skidress online store from abusive practices in terms of remote payments. As part of these control procedures, our departments may ask you to send the documents necessary to release your order: proof of identity, address, debit in your name, etc.
These requests are made by e-mail and we invite the customer to send us by e-mail or fax these supporting documents for the delivery of his order, the aim being to ensure the reality of the identity and the domiciliation ( for example an EDF receipt, a telephone bill, a copy of an identity document, etc. . In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the direct debit, we would be obliged to cancel the order to guarantee the security online transactions.
Article 5 / Terms of delivery
Preparation and shipping costs are a flat rate of:
€6 for all orders in Metropolitan France, with delivery by GLS
€10 for all orders in Europe, with delivery by GLS
For other destinations, the costs depend on the country and the weight of the package.
For all products, the order is prepared for departure from our warehouses within a maximum of 48 hours (subject to stock availability) from the confirmation of your order by e-mail. The average time observed between the placing of an order and its delivery is 2 to 3 working days in Metropolitan France and 4 to 8 days for other destinations.
This is an average time observed. Exceeding this period cannot give rise to any cancellation of the order, to any reduction in the price paid by the buyer and to any payment for damages.
However, and in accordance with the provisions of article L.121-20-3 of the Consumer Code, for lack of delivery at the end of a period of thirty days from the day following which you placed your order, you you will be able to cancel your order free of charge. The sums you have paid will then be refunded to you.
In cases where it has the capacity, www.skidress.com reserves the right to offer you a product of quality and price equivalent to the initial product.
Heavy or bulky packages
If the order reaches a certain volume, you will be able to receive them in several deliveries and/or several packages.
Delivery and complaints
In general, all packages are shipped via the GLS offer.
Delivery via GLS allows you to choose between 2 options:
– Home delivery.
– Delivery in Relay Point.
A delivery note is attached to your package. We advise you to keep it, it will serve as proof of delivery.
You must check the conformity of the goods delivered at the time of delivery and before signing the carrier’s delivery note. You must indicate on this delivery note and in the form of handwritten reservations accompanied by your signature any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out once you, or a person of your choice, have signed the delivery note. No claim on the condition of the package(s) delivered will then be admissible.
In the event of reservations, you must also confirm these reservations by registered letter to the carrier at the latest within three working days of receipt of the item(s) and send a copy of this letter to our customer service department whose address appears at item 10.
In the event of an incomplete address, incorrect address, refusal of the package by the recipient or lack of information resulting in the impossibility of delivering the product to the recipient on time, www.skidress.com cannot be held responsible. the final quality of this delivery. If this lack of information leads to a second presentation to the recipient, www.skidress.com will be entitled to ask you for the costs corresponding to this second delivery.
In the absence of the recipient, www.skidress.com cannot be held responsible for the final quality of the delivery.
Any complaint concerning the delivery of the products must be made within 14 working days following the day of delivery. The products must be returned in their original condition (packaging, accessories, etc.) to our customer service department at the address indicated in article 10.
www.skidress.com provides you with customer service accessible during working hours, by telephone, e-mail or mail.
Article 6 / Right of withdrawal
In accordance with articles L. 121-16 and following of the Consumer Code, the customer has a period of 14 days from the day of delivery of the product purchased on the site to notify customer service of the desire to return the product. product. For any return, the customer must first contact customer service via email: [email protected] or make a request via their customer account in order to obtain an agreement and a return number to be noted on the “Return slip” form. ” attached to the order.
Any package returned beyond the announced deadlines will be refused and returned to the sender. No package will be accepted without a return number. This number must be written in a marker legibly on the package. No package returned for cash on delivery will be accepted, whatever the reason. The costs and risks associated with returning the products are the responsibility of the sender.
The product must be returned complete in its original packaging, undamaged or worn, accompanied by all its accessories and a copy of the purchase invoice to the address given on the return form, for exchange or refund, without having to justify reasons or to pay penalties, with the exception of return costs.
Parcels for which the identification of the customer (surname, first name, address and return code) will not be possible, will be refused.
Our customer service will only accept the exchange and refund of products if the return of the products is made within the time limits mentioned above, only if the product is returned in its original packaging intact and finally only if the product has not not been used.
Any return by post must be made by registered mail with acknowledgment of receipt. Upon receipt of the product returned by the customer, our customer service will send a confirmation of receipt of the product by e-mail. www.skidress.com, in the event of regular exercise of this right by the Customer, will reimburse to the latter the sums paid by him corresponding to the acquisition of the returned product(s), within a maximum period of fourteen days, by bank transfer banking on the account used with the payment card addressed to the name of the Customer.
Article 7 / Warranty and After-Sales Service
The products sold on www.skidress.com benefit from the legal guarantee of conformity (L.211-4 to L.211-14 of the Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the Civil Code ). Throughout the warranty period, the Internet user can make an after-sales service request directly from his customer account, specifying the difficulties encountered or malfunctions on the product concerned. Under this warranty Skidress will pay for necessary repairs or replacement of the product.
This warranty does not apply to damage resulting from misuse of the product or normal wear and tear due to its use. To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product as well as the delivery note.
Returns of products and after-sales service should be sent to customer service, the address of which appears in article 10.
“Satisfied or Refunded” Guarantee:
We respect the “Satisfied or Reimbursed” commitment of the quality charter of the Federation of Distance Selling Companies (FEVAD).
Article 8 / IT provisions and freedoms
When you register on our website, we collect your personal information (such as your personal data, e-mail address, gender) through the registration form in order to offer you the services accessible in the restricted access areas of Skidress .com and to send you our Newsletter, when you request it.
The information of personal information concerning you is essential for the processing and delivery of your orders. The ordering process on the www.skidress.com site requires the creation of a customer account in which your information is stored and protected by a password that you choose.
This information is strictly confidential and is intended for www.skidress.com exclusively.
They will be processed in strict compliance with the provisions of the “Informatique et Libertés” Law n ° 78-17 of January 6, 1978. In accordance with this law, the processing of personal data collected on the site www.skidress.com has been object of a declaration to the CNIL registered on 01/03/2016 under number 1934907 v 0.
At any time, you have the right to access, modify, rectify and delete data concerning you. To exercise this right, go to the “My Account” section, identify yourself and access your personal data to correct or modify them. You can also request it via our contact form or by mail to the following address: SARL 19CENT48 – 469 avenue Ben Gurion – 69009 Lyon – France
When creating your account on the site, www.skidress.com also offers you the possibility of receiving by e-mail, via the newsletter, information on exclusive offers, special promotions, new products, organized contests by www.skidress.com. You can decide, at any time, to no longer receive this newsletter by unsubscribing using the unsubscribe link included in the footer of the e-mail.
Article 9 / Intellectual property
All documents, text information, graphics, images, photographs or any other content published on the www.skidress.com website are the exclusive property of SARL 19CENT48. Consequently, they may not be reproduced, exploited or used for any reason whatsoever, except with the express authorization of the publication director.
Article 10 / Customer Service and After-Sales Service
You can contact customer service for any questions relating to your order, its shipping and follow-up as well as for questions relating to products and promotional offers:
Monday to Thursday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. and Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4.30 p.m.
– By phone: +33 (0)18.104.22.168.60
– By mail: Skidress – 15 Quai Tilsitt – 69002 Lyon – France
– By e-mail to: info @ skidress.com
Article 11 / Responsibilities
www.skidress.com cannot be held liable for any events, inconveniences or damage inherent in the use of the Internet network, in particular in the event of a break in service, external intrusion or the presence of computer viruses.
Furthermore, www.skidress.com cannot be held responsible for the poor performance of the contract concluded if it provides proof that the fault is attributable either to the consumer, to a third party to the contract or in a case of force majeure.
www.skidress.com will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, damages or costs, which may arise.
Article 12 / Applicable law – Disputes
The www.skidress.com website depends on a company governed by French law. The law applicable to our contractual relations is French law. In the event of a dispute, the court of Lyon – France will be competent.
Article 13 / Rates
The price of an item may change depending on the delivery destination. Please check the total amount on the order summary page before proceeding to payment.